The Buyer acknowledges that is not the manufacturer of the goods. The Company will endeavour to transfer to the Buyer the benefit of any warranty or guarantee given by the manufacturer or supplier of the Goods to the Company such guarantee (if applicable) to be limited to free replacement of the Goods subject to compliance with these Terms and Conditions of sale.

In order to enforce the Manufacturer’s guarantee, the Goods must be returned to us at the Buyer’s expense adequately packed and accompanied by a returns advice note giving the returns number as advised by the Company.

Goods are sold on the understanding that the Buyer undertakes at all times to comply with current legislation, all instructions and recommendations issued with or contained on or relating to the Goods and takes prudent precautions as to installation, use, maintenance, cleaning and otherwise.

It is the Buyers responsibility to ensure that Goods ordered meet the specifications, Regulations, Codes of Practice and all other factors relevant to the intended use of the Goods.


Consumers: Where a supply is made to a consumer, rather than a business, you have the right to cancel your order within 7 days of receipt of the goods and receive a full refund. In order to do this, please email or write to Limited
Honeycrest Industrial Park
Lodge Road
TN12 0RQ

Businesses: The Buyer shall not be entitled to return any goods to us without our express consent. No claim in respect of shortages or damage to the goods sold shall be entertained unless made in writing OR by email to: and received by us within 7 days from the date of delivery.

No claim regarding quality shall be entertained by us unless made in writing OR by email to: and delivered to us within 28 days from the day of delivery. In the event of material defects or shortages in the goods being proved to our satisfaction, and upon proper notification, we shall at our option :

a) either exchange the goods for similar goods ; OR
b) take back such goods and credit the purchaser’s account.